Refund Policy

Returns
Our policy lasts 7 days. If 7 days have gone by since you received the product, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 10 days after delivery

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days. For cash on delivery, we will contact you for the bank account details for transfering your refund.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@banarasiweaves.in

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. You may request for exchange if there is genuine reason for the same. We will deal with it on case by case basis.

Exchanges
We only replace items if they are defective or damaged. In case of genuine request, we do entertain exchange request on case by case basis. If you need to exchange it for the same item, send us an email at contact@banarasiweaves.in and send your item to:
Zanat India
K64/97,
Gola Dina Nath,
Varanasi
Uttar Pradesh INDIA- 221001.

Shipping
To return your product, you should mail your product to:
Zanat India
K64/97,
Gola Dina Nath,
Varanasi
Uttar Pradesh INDIA- 221001.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

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